jililuck Privacy Policy

This Privacy Policy ("Policy") is issued by jililuck ("jililuck," "we," "us," or "our") and applies to all personal data collected through the jililuck website at jililuck.asia, its subdomains, mobile-optimized pages, and any related services or communications directed at players in the Philippines (collectively, the "Platform").

jililuck is committed to protecting the privacy and personal data of every Filipino player who registers, deposits, plays, or otherwise interacts with the Platform. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on jililuck or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

jililuck collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jililuck collects personal data through the following channels:

• Direct Collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide personal data directly to jililuck.
• Automated Collection: When you access and use the Platform, our servers automatically collect technical data including your IP address, device identifiers, browser type, and session activity logs. This data is collected through server logs, cookies, and similar tracking technologies.
• Payment Processors: When you transact via GCash, Maya, or a Philippine bank, our payment processing partners share transaction confirmation data with jililuck to credit your account and maintain financial records.
• Identity Verification Partners: jililuck may use third-party KYC service providers to verify the authenticity of government-issued IDs submitted during account verification. These partners process your identity documents under strict data processing agreements.
• Fraud Prevention Systems: Our automated fraud detection systems analyze behavioral patterns, device fingerprints, and transaction data to identify suspicious activity. This processing is carried out in the legitimate interest of protecting all players on the Platform.

jililuck does not collect personal data from social media platforms, data brokers, or any source other than those listed above without your explicit consent.

jililuck processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and secure your jililuck player account, including processing your login credentials and managing your account preferences.
• Identity & Age Verification: To verify that you are at least 21 years of age and are who you say you are, in compliance with Philippine gaming regulations and anti-money laundering requirements.
• Payment Processing: To process deposits and withdrawals in Philippine Peso (₱) via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records of all transactions.
• Game Delivery & Dispute Resolution: To deliver live dealer games, slots, bingo, and other gaming content, and to investigate and resolve any disputes regarding game outcomes or account transactions.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide you with responsible gaming tools and resources.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its players.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, including the Data Privacy Act, anti-money laundering regulations, and any requirements imposed by PAGCOR or other relevant regulatory bodies.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.

Under the Philippine Data Privacy Act of 2012, jililuck processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jililuck account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing carried out in jililuck's legitimate interests, including fraud prevention, platform security, and improving the quality of our services — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional personalization features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jililuck does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

• Payment Processors: GCash, Maya, and Philippine banking partners receive the minimum data necessary to process your deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC & Identity Verification Providers: Third-party identity verification services receive your KYC documents solely for the purpose of verifying your identity. These providers operate under strict data processing agreements with jililuck.
• Game Content Providers: Licensed game studios and live dealer operators may receive your player ID and session data to deliver game content and resolve game-related disputes. They do not receive your full identity or financial data.
• Fraud Prevention & Security Partners: Specialist fraud detection services may process your technical and behavioral data to identify and prevent fraudulent activity on the Platform.
• Regulatory Authorities: jililuck may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities in response to lawful requests, court orders, or regulatory investigations.
• Professional Advisers: Our legal counsel, auditors, and compliance consultants may access your data on a need-to-know basis, subject to professional confidentiality obligations.

All third parties with whom jililuck shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

jililuck retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, jililuck will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

jililuck uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and maintain security. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. These improve your experience but are not essential.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform — which pages are visited most, where players encounter errors, and how navigation flows are used. This data helps jililuck improve the Platform.
• Security Cookies: Used by our fraud detection systems to identify unusual patterns of behavior that may indicate account takeover attempts or automated bot activity.

jililuck does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform.

jililuck implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your device and jililuck servers is protected by 256-bit SSL/TLS encryption. Look for the padlock icon in your browser's address bar when using jililuck.asia.
• Encryption at Rest: Sensitive personal data stored on jililuck servers — including KYC documents and financial account details — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to jililuck staff and contractors who have a legitimate need to access it for their job functions. All access is logged and audited.
• Two-Factor Authentication: jililuck offers two-factor authentication (2FA) for player accounts and requires it for all internal staff accounts with access to player data.
• Penetration Testing: jililuck's Platform and infrastructure undergo regular security assessments and penetration testing by independent security professionals.
• Incident Response: jililuck maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jililuck will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jililuck:

The jililuck Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jililuck does not knowingly collect personal data from individuals under the age of 21.

If jililuck discovers or has reason to believe that a registered account belongs to a person under 21 years of age, we will immediately suspend the account, void any associated transactions, and securely delete the personal data of the underage individual from our systems, except where retention is required by law.

If you are a parent or guardian and believe that your child under 21 has registered on jililuck without your knowledge, please contact our Data Protection Officer immediately using the details in Section 13. We will investigate and take appropriate action within 48 hours of receiving your report.

jililuck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission.

When material changes are made to this Policy, jililuck will notify registered players via the email address on file and/or through a prominent notice on the Platform at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the jililuck Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.

The current version of this Privacy Policy is always accessible at jililuck.asia/privacy-policy. We recommend reviewing this page periodically to stay informed about how jililuck protects your personal data.

jililuck has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.